PURPOSE AND SCOPE OF INFORMATION COLLECTION

You may visit the website propetvn.com without providing any personal information unless you make a purchase, in which case customer information is required to process your order and arrange delivery to your specified address. You may also log in using your registered username and password.

propetvn.com collects customer information to improve service quality and create a safe, convenient online shopping environment. The information we collect includes:

  • Full name

  • Shipping address

  • Mobile phone number

  • Email address

SCOPE OF INFORMATION USAGE

propetvn.com commits to using customer information strictly within our internal operations. We do not sell or share personal data for commercial purposes. Collected information is used for:

  • Processing and confirming orders with customers

  • Delivering orders placed on propetvn.com

  • Notifying customers about delivery and providing support

  • Providing product-related information upon request

  • Supplying services and information based on customer needs

  • Sending promotional and marketing content to users who have registered on our website (users can opt out at any time using the unsubscribe function in promotional messages)

  • Disclosing personal information to shipping partners for order fulfillment

Note: Customers should not share their payment or delivery information with any third party to prevent data leakage. If using a shared computer, please log out after use to protect your account credentials.

DATA RETENTION PERIOD

propetvn.com retains your information for as long as required by law or for the purposes for which it was collected. Customer data will be deleted upon request.

ENTITY RESPONSIBLE FOR PERSONAL DATA COLLECTION AND MANAGEMENT

PRO-PET CO., LTD
Tax ID: 0313237430

  • Office Address: 262 National Road 13, Hiep Binh Chanh Ward, Thu Duc City, Ho Chi Minh City, Vietnam

  • Factory: Hamlet 3, Long Cang Commune, Can Duoc District, Long An Province, Vietnam

  • Phone (Consultation): 0911.641.948

  • Email: [email protected]

  • Website: https://propetvn.com

HOW USERS CAN ACCESS AND EDIT THEIR PERSONAL DATA

To track your registered personal information or order history, please log in to propetvn.com using your registered email and password.

To edit or update your personal information, please contact us at: 0911.641.948

COMMITMENT TO CUSTOMER DATA SECURITY

Pro-Pet VN understands that protecting customer information is a key responsibility. If you have any questions or feedback regarding our privacy policy, please contact us via:

We are fully committed to protecting customer data on propetvn.com. However, we may disclose personal information if legally required by government authorities.